Harbinger Builds AI-Powered Knowledge Base Chatbot for HR Tech Alliances
Harbinger Group designed, developed, and deployed an AI-enabled knowledge base chatbot for HR Tech Alliances (HRTA). Harbinger takes pride in creating an advanced chatbot that analyzes thousands of articles to automate self-service and accurate response generation.
Redmond, WA – Harbinger Group, a global technology company that builds products and solutions to transform how people work and learn, developed a transformative knowledge base chatbot backed by AI. This chatbot is based on the foundation of advanced technologies and techniques like OpenAI GPT-4, Retrieval Augmented Generation (RAG), LLM, and natural language queries.
The AI-based knowledge base chatbot was created for the HR Tech vendor community. This chatbot streamlines search via natural language queries. It successfully analyzes thousands of articles, including information about industry events, industry trends, HR product news, and press releases about M&A, funding and executive job changes – all within HRTA’s knowledge base so the members can enjoy fast, easy, and accurate responses.
The AI-based knowledge base chatbot was designed and developed using the Harbinger iContent Framework, a content automation solution powered by Generative AI technologies. It helps HRTA auto-generate query responses faster and ensures easy search and retrieval of data from HRTA’s knowledge base.
AI-powered knowledge base chatbot offers quick access to the information and data sought by HR Tech vendors associated with HRTA. It increased the bandwidth to handle growing volumes of data and queries, while enhancing the effectiveness of HRTA’s community platform and its resources. It enhances user engagement, experience, and satisfaction. Furthermore, it improves retention rates, operational efficiency, and business productivity.
“We are extremely honored to successfully create an AI-backed knowledge base chatbot for HRTA. This accomplishment showcases our focused commitment to delivering Advanced AI Solutions for HR based on the latest Generative AI models, Chatbot Development, API Integration, and Insightful Visualization. It also highlights Harbinger’s profound understanding of business nuances and deep AI
expertise to help organizations create intelligent and scalable HR software products,” expressed Umesh Kanade, Vice President, Capability Development, Harbinger Group.
“Harbinger’s journey in HR Tech is rooted in our ability to tailor HR Tech solutions to address specific business challenges. Our innovative development of AI-based knowledge base chatbot for HRTA stands as a testament to our ongoing commitment to building long-term alliances with customers, partners, and vendors. We are deeply grateful to our esteemed clients, whose steadfast trust and collaboration have been instrumental in our success. We believe in delivering exceptional value and continuously evolving to meet the unique needs of our clients,” said Seema Chaudhary, Chief Alliance Officer, Harbinger Group.
“After years of dreaming about a natural language interface to our growing Knowledge Base, I’m thrilled to see that the future has arrived, and it is even better than I imagined. It’s now so much easier for our members to quickly get the answers they need to continue growing their business within the HR Tech ecosystem,” stated Ward Christman, Co-Founder, HR Tech Alliances.
We tried other chatbots in the past but were always disappointed – until Harbinger Group delivered their cutting edge Chatbot, now our members are using it to become the smartest people in the industry! Harbinger Group is a fabulous solution partner, they know what it takes to deliver excellence, and do just that at very reasonable rates, and faster than all the others. While the Chatbot is open for public beta, you are invited to test it out on our home page at HRTechAlliances.com,” added Ward.
About Harbinger Group
Harbinger is a global technology company that builds products and solutions that transform the way people work and learn. For over 30 years, we have been innovating alongside organizations in the people business – serving the Human Resources, eLearning, Digital Publishing, Education, and High Tech sectors.
At Harbinger, we understand that building a great solution requires in-depth knowledge of the user, the nuances of the business, and expertise in technology – that is why we provide both end-to-end Product Development and Content services. Our pedigree in eLearning and building next-generation products has fostered a culture of continuous learning. We experiment with new technologies, easily
embrace new ideas, and creatively apply them to our customer’s products.
For more information, visit www.harbingergroup.com.
Media Contact
Ganesh Rajput
Manager – Marketing
ganesh.rajput@harbingergroup.com
+1 425 861 8400
About HR Tech Alliances
HR Tech Alliances serves as a global community platform for those involved in alliances and partnerships in the HR Tech or HR Service industry. They help HR Tech vendors accelerate growth by enabling joint GTM opportunities with their partners in their ecosystem.
HR Tech Alliances enables HR Tech vendors to generate more leads for themselves and their partners. Over the years, their engaging community platform has become a centralized hub to discover, create, and manage alliances and partnerships.
For more information, visit HRTechAlliances.com.
