Strategic Content Development Partnership with a leading LMS Provider
About The Client
The client is a software company based in Florida, US that provides LMS (Learning Management System) software and services to private and public sector organizations. The company delivers its solutions through multiple cloud-based vehicles: Software as a Service (SaaS), hosted subscription and in some cases, premises-based licensure to meet the needs of a wide range of businesses.
Business Requirement
The client is primarily into providing technology services around LMS. The relationship between the client and Harbinger was born when the client decided to launch an LMS product and they partnered with Harbinger’s technology arm to develop the same. Once the LMS was rolled out to the market, their end customers started coming back to them with requests for custom development of eLearning content and at that time they thought of considering Harbinger as their extended development team.
The objective was to setup a fexible engagement model wherein the client would take care of project management and interfacing requirements with their end customers and Harbinger’s team would execute the projects.
How Harbinger Helped?
Harbinger put together a highly efficient, fexible and transparent working model wherein the teams at the client and Harbinger’s end worked collaboratively to service the end customer. The key values of this engagement model were as below:
- Flexible and transparent
- Efficient and cost effective
- Timely and high quality output
Harbinger’s instructional design, visual design and programming team, and the client’s customer interfacing and project management team; worked together.
Business Benefits
This relationship has successfully served over 100+ end customers of the client with custom eLearning development requirements. This partnership enabled the client to establish their elearning services division and added an additional revenue stream for their business.
The biggest testimony to the success of this relationship is that Harbinger has been the extended development partner through two rounds of acquisitions at the client’s end.
