Enhanced Employee Performance Support with AI, NLP, and Alexa Skills
The Current Scenario
Effective employee performance support with faster query resolution is essential for creating seamless employee experiences. It not only maximizes business productivity and operational efficiency but also helps in building an agile and resilient workforce.
Soley depending on manual employee performance support and query resolution can be time-consuming and labor-intensive. It can lead to unwanted delays, inconsistencies in responses, and increased operational costs. Some other challenges include:
- Dependency on high-priced support professionals
- No support for multilingual response generation
- Difficulty in maintaining query response accuracy
- Low employee engagement and knowledge retention
Elevate Employee Performance Support with AI Chatbot
The world’s largest hot dog chain partnered with Harbinger to overcome similar challenges. We helped them build an AI-powered voice-enabled chatbot to automate and fast-track their employee performance support. This AI chatbot was backed by sophisticated reporting and logging mechanisms like analyzing employee interactions and system behavior.
Harbinger integrated the AI chatbot with Alexa Skills to generate immediate answers to employee queries in natural language. With this integration, our team created an AI-based hands-free system to strengthen employee performance support. They fine-tuned Alexa Skills to automate the voice command-based assistance as per our client knowledge base.
What was the Impact?
Harbinger’s AI-based chatbot helped the company accelerate their employee performance support process. The chatbot eliminated language constraints by accepting and providing accurate responses in multiple languages. Here are the other significant benefits experienced by our client are as follows:
- Enhanced query resolution with 92.5% success rate
- More than 90% accuracy of employee query responses
- Improved employee performance and engagement
- Automated, faster, and verbal response generation
- Increased time savings and reduced training costs
Explore how Harbinger developed an AI-powered voice-enabled chatbot to automate and transform employee performance support for the world’s largest hot dog chain.
