Faster Query Resolution for HR Tech Vendors with AI-Powered Knowledge Base Bot
The Current Scenario
Effective implementation of AI-powered knowledge base bot is essential to automate query resolution, streamline information retrieval, and improve operational efficiency. It helps organization provide personalized support to enhance user participation, engagement, and satisfaction.
However, many organizations count on labor-intensive processes to access the huge stack of records in their knowledge base. As such, they are unable to deliver a seamless user support and face various challenges like:
- Slow retrieval of relevant data
- Absence of real-time updates
- Lack of consistency in query responses
- Limited scalability to handle multiple queries
- No integration with latest AI technologies
- Poor user experience and knowledge retention
Automate Query Resolution with Harbinger’s AI-Backed Knowledge Base Bot
A global community platform for HR Tech vendors faced similar challenges and wanted to overcome them by creating a one-stop solution. They wanted to position their global community platform as the go-to resource for HR Tech vendors seeking self-service answers from their sophisticated vertically-focused knowledge base.
Harbinger helped them design and develop an AI-powered knowledge base bot for their HR Tech vendor executives. Our team followed an innovative product engineering approach to enable query response automation through the Retrieval Augmented Generation (RAG) enhanced chatbot solution.
RAG-enhanced AI-based knowledge base chatbot was developed using the Harbinger iContent Framework, a content automation solution powered by Generative AI technologies. It enables intelligent content processing to ensure success across different stages like content discovery, content translation, microlearning content development, and experience design.
What was the Impact?
AI-powered knowledge base bot helped our client automate query response generation without compromising quality. It provided clean and unadulterated results without any influence from unknown or external data sources.
With the help of AI-enabled knowledge base bot, our client’s HR Tech vendor executives were able to search and access industry data with ease. The bot effectively synthesized answers to questions and responds to statements in a natural language format.
Successful implementation of AI-powered knowledge base bot helped our client experience various benefits, such as:
- Automated and faster query resolution
- Enhanced use of the community platform
- Better access to required information
- Increased operational efficiency
- Improved business productivity
- Higher retention rates
Adoption of AI-enabled knowledge base bot can not only streamline user support with accurate and consistent responses but also reduce wait times. It can empower users with quick access to critical information, ultimately driving business performance.
Explore how Harbinger designed and developed an AI-powered knowledge base bot for a global HR Tech community platform. Delve into the solution that enabled instant query resolution and provided support to their HR Tech vendor executives.
